Overview
Advanced PainCare & BioHealth Institute (“Practice,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to pages.advancedpaincare.org (the “Site”). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information.
This Policy applies solely to information collected through this Site. It does not govern information collected through our main website at advancedpaincare.org, patient portal, in-office visits, or other channels, which are governed by our separate Notice of Privacy Practices available in our office.
By using this Site, you consent to the data practices described in this Policy. If you do not agree, please do not use this Site.
Information We Collect
Information You Provide Directly
When you complete a form or contact us through this Site, we may collect the following categories of information:
• Contact information, including your full name, phone number, and email address.
• Health-related information, including the general area of pain or discomfort, a brief description of your condition or symptoms, and your approximate age range.
• Communication preferences, including your preferred method of contact and the best time to reach you.
• The content of any messages, questions, or replies you send to us via email, SMS, or phone.
You are not required to provide health-related information to contact us. However, providing it helps our team determine whether you may be a candidate for our services before we reach out.
Please do not submit sensitive medical records, insurance information, Social Security numbers, or detailed health histories through this Site’s forms. Use our secure patient portal at advancedpaincare.org for that purpose.
Information Collected Automatically
When you visit this Site, we and our third-party service providers may automatically collect the following:
• Device and browser information, including device type, operating system, and browser version.
• Your IP address and approximate geographic location derived from it.
• Pages visited, time spent on each page, and the URL that referred you to this Site.
• Click behavior and interaction data, including which buttons or links you engage with.
• Form completion behavior, including fields that were started but not submitted, which may be captured by certain analytics and marketing tools.
How We Use Your Information
We use the information we collect for the following purposes:
• To respond to your inquiry. We contact you by phone, email, or SMS to discuss your interest in our services and assess whether you may be a candidate for an evaluation.
• To provide and improve our services. We use Site usage data to understand how visitors find and interact with our content so we can improve our offerings.
• To send marketing communications. With your consent, we send information about our programs, promotions, and regenerative medicine updates. You may opt out at any time.
• To maintain SMS communication programs. We deliver appointment-related messages, follow-up content, and educational information via text message.
• To analyze Site performance. We use analytics tools to understand traffic patterns, form completion rates, and page engagement.
• To comply with legal obligations. We retain and process records as required by applicable law and professional regulations.
• To protect the Site and our rights. We detect and prevent fraud, unauthorized access, and other security incidents.
We do not sell your personal information to third parties. We do not share your information with data brokers or advertising networks for the purpose of targeting you on other platforms.
SMS Opt-In and Mobile Communications
Consent to Receive SMS Messages
By submitting your phone number through a form on this Site, you expressly consent to receive recurring SMS text messages from Advanced PainCare & BioHealth Institute at the number provided. These messages may include:
• Follow-up messages regarding your evaluation request or inquiry;
• Educational information about our services, programs, and regenerative medicine treatments;
• Appointment reminders and scheduling-related communications; and
• Promotional updates about new treatments, limited-availability openings, and practice news.
Consent to receive SMS messages is not a condition of receiving any service or treatment from our practice.
Message Frequency and Rates
Message frequency varies based on your level of engagement and the stage of our follow-up sequence. You may receive up to several messages per week during active follow-up periods. Standard message and data rates may apply depending on your mobile carrier and plan.
How to Opt Out
You may stop receiving SMS messages from us at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and will not receive further marketing SMS messages from us. To re-enroll in SMS communications, reply START.
For help or additional information, reply HELP to any message or call our office at (717) 791-2860.
Opting out of SMS marketing does not affect any communications required in connection with active patient care you have established with our practice.
Mobile Information Sharing Statement
Mobile opt-in information and consent, including your phone number and your decision to receive SMS messages from us, will not be shared with third parties or affiliates for marketing or promotional purposes. This information is used solely to deliver the SMS communications you have consented to receive from Advanced PainCare & BioHealth Institute.
We do not sell, rent, or otherwise transfer mobile opt-in data to outside companies, marketing partners, or data brokers. Carrier information associated with your mobile number is not accessed or stored by us beyond what is technically necessary to deliver messages through our SMS platform.
Cookies and Tracking Technologies
What Cookies Are
Cookies are small text files placed on your device when you visit a website. They allow the Site to recognize your device, remember your preferences, and collect information about how you interact with our pages. We also use similar technologies such as pixel tags and web beacons that function comparably to cookies.
Categories of Cookies We Use
• Strictly necessary cookies are required for the Site to function. They enable core features such as form submission and page navigation. These cookies cannot be disabled.
• Analytics cookies help us understand how visitors use the Site. We use Google Analytics to collect anonymized data about page visits, session duration, and form interactions. This data is used in aggregate and does not identify you personally.
• Marketing and conversion cookies are used to track whether a visitor arrived via a paid advertisement and whether they completed a form submission. These cookies help us measure campaign effectiveness but are not used to retarget you on other websites without your awareness.
• Functionality cookies remember your preferences and settings during your current visit to the Site.
How to Manage Cookies
You can manage or disable cookies through your browser settings. Most browsers allow you to refuse new cookies, accept cookies selectively, or delete existing cookies. Disabling certain cookies may affect the functionality of some parts of this Site.
To opt out of Google Analytics data collection, you may install the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Do Not Track
Some browsers transmit a Do Not Track (DNT) signal to websites. Because there is no industry-standard interpretation of DNT signals, this Site does not currently alter its data collection practices in response to DNT signals. We will revisit this position if a uniform standard is established.
Sharing Your Information
Service Providers
We work with trusted third-party vendors who assist in operating this Site and our marketing systems. These include:
• GoHighLevel (GHL), our CRM and marketing automation platform, which processes contact form submissions, manages SMS and email communications, and stores conversation activity.
• Analytics providers such as Google Analytics, which help us understand Site usage.
• Email delivery services that send and deliver our email communications.
• Web hosting and infrastructure providers that host and operate the Site.
These vendors are contractually bound to use your information only as directed by us and in a manner consistent with this Policy. They are not permitted to use your information for their own marketing purposes.
Legal Requirements
We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of our Practice, our patients, or the public.
Business Transfers
In the event of a merger, acquisition, sale of assets, or other business transition, your information may be transferred as part of that transaction. We will notify you of any such change, and your continued use of our services will be subject to the successor’s privacy policy.
With Your Consent
We may share your information with third parties in other circumstances only with your explicit consent.
Data Security and Handling
We take the security of your personal information seriously and implement a range of technical and organizational safeguards to protect it against unauthorized access, disclosure, alteration, loss, and destruction.
Security Measures
The measures we use include:
• SSL/TLS encryption for all data transmitted between your browser and this Site, indicated by the padlock icon in your browser’s address bar.
• Role-based access controls that limit which staff members within our organization can view or act on contact records.
• Use of industry-standard third-party platforms, including GoHighLevel, that maintain their own security programs and data protection practices.
• Regular review of our data handling procedures to identify and address potential vulnerabilities.
Limitations
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security against all threats.
Data Breach Notification
In the event of a data breach that is reasonably likely to result in risk to your rights or freedoms, we will notify affected individuals as required by applicable law. We will also notify relevant regulatory authorities where required.
Data Retention
We retain personal information collected through this Site for as long as necessary to fulfill the purposes described in this Policy, comply with applicable legal and regulatory obligations, and resolve disputes or enforce our agreements. Contact and inquiry records are generally retained for a minimum of three years from the date of last interaction. When information is no longer needed for these purposes, we will securely delete or anonymize it.
HIPAA and Medical Privacy
Advanced PainCare & BioHealth Institute is a HIPAA-covered entity. Protected health information (PHI) that you share with us in the context of an established physician-patient relationship is governed by our Notice of Privacy Practices, not this website privacy policy.
This Site is a marketing and inquiry landing page, not a HIPAA-secure channel. You should not submit detailed medical histories, diagnoses, lab results, or insurance records through Site forms. Information submitted through Site forms is processed through GoHighLevel, our marketing automation platform, which operates outside the HIPAA-covered clinical environment. Once you become a patient, all medical information you provide in a clinical context is handled under our full HIPAA obligations.
To receive a copy of our Notice of Privacy Practices, contact our office at (717) 791-2860 or visit advancedpaincare.org.
Your Rights
Depending on your location and applicable law, you may have the following rights with respect to your personal information. To exercise any of these rights, contact us using the information in the Contact section at the end of this document. We will respond within 30 days and may need to verify your identity before acting on your request.
• Right to Access. You may request a copy of the personal information we hold about you, including information about how it is used and with whom it has been shared.
• Right to Correct. You may request correction of any personal information we hold about you that is inaccurate, incomplete, or out of date.
• Right to Delete. You may request that we delete your personal information. We will honor this request subject to any legal or regulatory obligations that require us to retain certain records.
• Right to Opt Out of Marketing. You may opt out of receiving marketing communications from us at any time by replying STOP to any SMS, clicking the unsubscribe link in any email, or calling (717) 791-2860.
• Right to Data Portability. Where technically feasible, you may request that we provide your personal information in a portable, machine-readable format.
• Right to Restrict Processing. In certain circumstances, you may request that we limit how we use your personal information while a dispute or correction request is pending.
• Right to Non-Discrimination. We will not deny you services, charge you different prices, or provide a different level of service because you exercised any of the rights described in this section.
Children’s Privacy
This Site is intended for adults seeking information about medical services. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly. If you believe we may have inadvertently collected information from a child, please contact us immediately at (717) 791-2860.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the Last Updated date at the top of this document. We encourage you to review this Policy periodically. Your continued use of the Site following any posted changes constitutes your acceptance of the revised Policy. If you disagree with any changes, please discontinue use of the Site.
Contact Us
For questions about this Privacy Policy, to exercise your privacy rights, or to submit a data request, contact us at:4
Advanced PainCare & BioHealth Institute
97 North 36th Street, Camp Hill, PA 17011
Phone: (717) 791-2860
Website: advancedpaincare.org
This Privacy Policy is a companion document to our Terms of Service.